Overview
This policy explains the terms governing cancellations, rescheduling, refunds, missed appointments, and commencement of professional advisory work at protimesh.com. As the Horizon Zero engagement involves substantial professional time, data review, research, analysis, and preparation of a customized advisory report, cancellation and refund eligibility may depend upon the stage at which work has commenced.
The policy also sets out the conditions applicable to the complimentary pre-consultation session, paid advisory engagements, additional scope of work, and any applicable rescheduling or re-booking charges.
Its purpose is to ensure that the terms of engagement are clear and transparent before a client makes a payment or confirms an advisory assignment.
Eligibility for Cancellation or Refund
As protimesh.com provides customized professional advisory services rather than physical products, there are no goods or items to be returned. A request for cancellation and refund of the professional advisory fee will be eligible only if it is submitted within 24 hours from the time payment is made to protimesh.com. After the expiry of this 24-hour period, the professional fee will be non-refundable, as the engagement may have entered the data review, preparation, verification, research, analysis, or report-development process.
Refund Processing
Once we receive your refund request, we will send you an email acknowledging receipt of the request. We will subsequently notify you by email whether the refund request has been approved or rejected in accordance with this Cancellation & Refund Policy.
If the refund is approved, we will request any bank or payment details that may be required to process the refund. The approved refund will then be initiated through the appropriate payment method or banking channel.
Late or missing refunds
If an approved refund has not been received within the communicated processing period, please first check your bank account or original payment method. Processing times may vary depending on the bank or payment service provider. If the refund is still not reflected after allowing reasonable processing time, please contact us at gupta.protimesh@gmail.com, mentioning your name, payment date and relevant transaction details.